Privacy Policy

1. Introduction

RKA Specialist Hospital ("we", "us", "our") is committed to protecting the privacy of our patients and website visitors. This policy explains what information we collect through this website, how it is used, and how it is protected.

2. Information we collect

This website does not store patient medical records or maintain a patient database. Information you choose to share with us — such as your name, phone number, and message — is only collected when you voluntarily contact us via WhatsApp, phone, email, or the contact form, which opens your own email application rather than submitting data to our servers.

3. How we use your information

Any information you share with us through WhatsApp, phone, or email is used solely to respond to your enquiry, schedule appointments, or provide the healthcare information you've requested. We do not sell or share your personal information with third parties for marketing purposes.

4. Medical records & confidentiality

Medical records created during your visit are handled separately from this website, in accordance with applicable healthcare confidentiality standards and the Kenya Data Protection Act, 2019. Only authorized hospital staff involved in your care have access to your medical information.

5. Cookies

Our website does not use cookies to track or identify you, and we do not use advertising or analytics trackers.

When you first visit, we ask whether you allow cookies from outside services. Your answer is saved in your own browser so we don't ask again on every page. It is kept for 12 months and is never sent to us.

The only outside service on this website is the Google Maps map on our Contact page. Google may save cookies when the map is shown, so the map only loads if you click Accept or tap Load map. If you decline, the rest of the website works normally, and you can still use the "Open in Google Maps" button.

You can change your choice at any time by clicking Cookie Settings at the bottom of any page. To learn how Google uses cookies, see Google's cookie policy.

6. Third-party links

Our website may link to third-party services such as WhatsApp, Google Maps, Facebook and TikTok. We are not responsible for the privacy practices of these external platforms — please review their respective privacy policies.

7. Your rights

Under the Kenya Data Protection Act, 2019, you have the right to access, correct, or request deletion of personal data we hold about you. To exercise these rights, please contact us using the details below.

8. Contact us

If you have questions about this privacy policy, please contact us at info@rkahospital.co.ke or +254 745 097 724.

9. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

Last updated: October 2026